Conflict Management Strategies and Their Impact on Organizational Productivity in Nigerian Tertiary Institutions
Keywords:
Conflict Management Strategies, Organizational Productivity, Human Resource Management, Alternative Dispute ResolutionAbstract
This study examines conflict management strategies employed in Nigerian tertiary institutions and their impact on organizational productivity. Utilizing a position paper methodology, the research critically analyzes secondary data from scholarly articles, institutional reports, and policy documents to explore the relationship between conflict management practices and institutional performance. The study highlights five primary strategies competing, collaborating, compromising, avoiding, and accommodating and evaluates their effectiveness in addressing disputes while promoting academic excellence, administrative efficiency, research output, and institutional cohesion. Findings indicate that collaborative and compromising strategies significantly enhance organizational productivity by fostering teamwork, innovation, equitable resource distribution, and a positive organizational culture. Conversely, avoidance, excessive competition, and unbalanced accommodation can undermine productivity by escalating disputes, causing inefficiencies, and reducing staff and student morale. The study concludes that effective conflict management is a strategic tool essential for sustaining productivity in Nigerian tertiary institutions. Recommendations include the institutionalization of conflict resolution policies, training for staff and leadership, promotion of participatory decision-making, early detection of conflicts, and the use of alternative dispute resolution mechanisms. Implementing these measures can transform potential organizational conflicts into opportunities for growth, improved performance, and social cohesion, ultimately contributing to the long-term development and competitiveness of Nigerian tertiary institutions.
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