The Inevitability of Cloud-Based Case Management for Regulated Enterprises

Abstract

Complex case management is integral to regulated enterprises in industries like healthcare, finance, and insurance. However, traditional on-premises case management systems often struggle with scalability, agility, collaboration, security, and costs. These limitations have driven interest in cloud-based case management solutions. This paper analyzes the key drivers pushing regulated organizations towards cloud case management, including escalating caseloads, frequent regulatory changes, security demands, availability requirements, and legacy system constraints. It evaluates the significant benefits cloud platforms offer, such as scalability, security, cost savings, compliance agility, collaboration, and innovation access. The paper also examines key adoption challenges like security and compliance risks, legacy integration, encouraging user adoption, handling offline operations, data residency restrictions, customization constraints, and migration difficulties. Best practices are presented to mitigate these challenges, such as extensive training, pilot testing, strong change management, maintaining legacy system access, automating governance controls, and planning for offline operation. Well-managed adoption of cloud case management can transform legacy case processes to achieve more resilient, efficient, and compliant case management, which is critical for regulated enterprises’ success.